Privacy Policy

1. Who We Are

Link Sols is a digital agency providing website design and development, Shopify development, AI tools and chatbots, local SEO, social media support, video editing, consulting, and related services. This Privacy Policy applies to visitors and prospective clients who use our website or contact us about our services.

2. Information We Collect

We collect information you choose to provide and limited technical information needed to operate the website.

• Contact form details, including name, email address, phone number, website address, service interest, your message, and whether you agreed to receive text messages.
• Chatbot lead details, including name, email address, phone number, service interest, and conversation information you provide.
• Communications sent by email, phone, or WhatsApp, including the contents of your message and related contact details.
• Basic technical information that may be processed by our hosting and security providers, such as IP address, browser type, device information, pages requested, timestamps, and error logs.
• Website measurement information collected through analytics or advertising technologies, such as page views, content views, form lead events, and contact click events.

3. How We Use Information

• To respond to inquiries and provide requested information.
• To evaluate project needs, prepare estimates, schedule calls, and deliver services.
• To manage client communication, invoices, support, and project records.
• To measure website performance, understand which pages and campaigns generate inquiries, and improve our marketing.
• To improve website reliability, troubleshoot issues, prevent abuse, and protect our systems.
• To comply with legal, tax, accounting, security, and business record obligations.

4. How We Share Information

We do not sell personal information. We share information only when needed for normal business operations, service delivery, legal compliance, or with your direction.

• Service providers that help us host the website, store leads, send email, manage communications, or operate business systems.
• Analytics and advertising platforms, including Meta, that help us measure website activity and campaign performance.
• Third-party platforms you choose to use, such as WhatsApp, phone networks, email providers, hosting providers, Shopify, or other tools connected to your project.
• Professional advisors, authorities, or other parties when reasonably necessary to comply with law, protect rights, prevent fraud, or enforce agreements.
• Project collaborators or contractors working under appropriate confidentiality expectations when needed to deliver client services.

5. Text Messages (SMS)

If you tick the SMS consent box on one of our forms, or agree to text messages in our website chatbot, you are giving LinkSols LLC permission to contact you by text message at the phone number you provided.

• What we send: messages about your inquiry, our services, appointment and callback scheduling, and related account or service updates.
• Message frequency: message frequency varies depending on your inquiry and any ongoing work.
• Cost: message and data rates may apply. These are charged by your mobile carrier, not by us.
• Opting out: reply STOP to any message to stop receiving texts. Reply HELP for assistance, or contact us using the details at the end of this policy.
• Consent is optional: agreeing to receive text messages is not a condition of purchasing any product or service. You can submit our forms without agreeing, and we will contact you by phone or email instead.

We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except for subprocessors acting on our behalf strictly to deliver the messages you asked to receive.

We keep a record of your consent, including the date and time it was given, so that we can demonstrate that you opted in.

6. Cookies and Third-Party Services

This website uses Meta Pixel to measure page views, content views, lead submissions, and contact actions. Meta may process technical information from your browser and use cookies or similar technologies according to its own policies. Some third-party services, such as Google Fonts, hosting providers, email systems, phone networks, or WhatsApp, may also process technical or communication information according to their own policies when you use those services.

7. Data Retention

We keep personal information only as long as reasonably needed for the purposes described in this policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, meeting legal obligations, and improving security. Retention periods may vary depending on the type of information and the nature of the relationship.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No website, database, email system, phone network, or online platform can be guaranteed to be completely secure, so please do not send highly sensitive information unless it is necessary for the project and we have agreed on an appropriate method.

9. Your Choices and Privacy Requests

You may contact us to request access, correction, deletion, or a copy of personal information you provided, or to ask us to stop non-essential communications. We will review requests according to applicable law and may need to verify your identity before responding. Some information may be retained where needed for legal, security, accounting, or legitimate business purposes.

10. Children

Our website and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will review the request.

11. External Links

Our website may link to client websites, portfolio projects, third-party platforms, or service providers. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last updated. Changes are effective when posted on this page unless a later date is stated.

13. Contact

For privacy questions or requests, contact Link Sols: