Privacy Policy

1. Who We Are

Link Sols is a digital agency providing website design and development, Shopify development, AI tools and chatbots, local SEO, social media support, video editing, consulting, and related services. This Privacy Policy applies to visitors and prospective clients who use our website or contact us about our services.

2. Information We Collect

We collect information you choose to provide and limited technical information needed to operate the website.

• Contact form details, including name, email address, budget range, project type, and message.
• Chatbot lead details, including name, email address, phone number, service interest, and conversation information you provide.
• Communications sent by email, phone, or WhatsApp, including the contents of your message and related contact details.
• Basic technical information that may be processed by our hosting and security providers, such as IP address, browser type, device information, pages requested, timestamps, and error logs.

3. How We Use Information

• To respond to inquiries and provide requested information.
• To evaluate project needs, prepare estimates, schedule calls, and deliver services.
• To manage client communication, invoices, support, and project records.
• To improve website reliability, troubleshoot issues, prevent abuse, and protect our systems.
• To comply with legal, tax, accounting, security, and business record obligations.

4. How We Share Information

We do not sell personal information. We share information only when needed for normal business operations, service delivery, legal compliance, or with your direction.

• Service providers that help us host the website, store leads, send email, manage communications, or operate business systems.
• Third-party platforms you choose to use, such as WhatsApp, phone networks, email providers, hosting providers, Shopify, or other tools connected to your project.
• Professional advisors, authorities, or other parties when reasonably necessary to comply with law, protect rights, prevent fraud, or enforce agreements.
• Project collaborators or contractors working under appropriate confidentiality expectations when needed to deliver client services.

5. Cookies and Third-Party Services

This website does not currently use advertising pixels or behavior-based ad targeting that we identified in the site code. Some third-party services, such as Google Fonts, hosting providers, email systems, phone networks, or WhatsApp, may process technical or communication information according to their own policies when you use those services.

6. Data Retention

We keep personal information only as long as reasonably needed for the purposes described in this policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, meeting legal obligations, and improving security. Retention periods may vary depending on the type of information and the nature of the relationship.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No website, database, email system, phone network, or online platform can be guaranteed to be completely secure, so please do not send highly sensitive information unless it is necessary for the project and we have agreed on an appropriate method.

8. Your Choices and Privacy Requests

You may contact us to request access, correction, deletion, or a copy of personal information you provided, or to ask us to stop non-essential communications. We will review requests according to applicable law and may need to verify your identity before responding. Some information may be retained where needed for legal, security, accounting, or legitimate business purposes.

9. Children

Our website and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will review the request.

10. External Links

Our website may link to client websites, portfolio projects, third-party platforms, or service providers. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last updated. Changes are effective when posted on this page unless a later date is stated.

12. Contact

For privacy questions or requests, contact Link Sols: